AnnaLaura's Candles and Scents

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Welcome to the Frequently Asked Questions. Here you can find answers to questions that are frequently asked by both distributors and people who are interested in our products. This page will be constantly growing as the questions come in. We will need your input and questions to make this page successful and useful for others. If your question is not answered here, give the corporate office a call. We are always here to help and customer satisfaction is our number one goal! For web site related questions, please e-mail: [email protected]

Product Questions
01. Why are there two wicks in the candles?
02. What is the burn time on the candles?
03. What is the burn time on the votives?
04. I've noticed some black on the jars, is this soot?
05. Where are the candles and other products made?
06. Are the ingredients in Mia Bella candles all natural?
07. Is Mia Bella a 100% soy candle?
08. Are Mia Bella wicks lead free and self-trimming?
09. Will leaving Mia Bella candles in extreme hot cause any problems?
10. Will leaving Mia Bella candles in extreme cold cause any problems?
11. How long do the Bella Bars last?
12. Why does the company recommend we NOT use electric candle warmers with Mia Bella's Candles?

Marketing Questions
01. What is the best way to build my Scent-Sations business?
02. What are the best ways to find new distributors?
03. How do I answer the question: "Is this a pyramid scheme?"
04. Do I need a web site to do this business?
05. How do I submit my website to search engines?

Website Questions
1. How do I change my contact information?
2. How do I change my password for login?
3. How do I reset my password if I forgot it?
4. How do I create my website?
5. Can I change the username of my website?
6. Why does the text cut-off when I try to print a page?



Answers to Product Questions
01. Why are there two wicks in the candles?
We use 2 wicks so the candles burn evenly and release the maximum amount of fragrance from the first time you light the candle right down to the end.
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02. What is the burn time on the candles?
This is a very tricky question because there are so many variables that come into play when burning any candles, such as location (drafts, wind, ceiling fans), amount of time of continuous burn, proper wick trimming, etc. Some fragrances have ingredients that create a faster burn time than others. Its always best to follow the burn instructions on the back of every jar to get the maximum results and safety from your candles.
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03. What is the burn time on the votives?
Again, this is a very tricky question because there are so many variables that come into play when burning any candles, such as location (drafts, wind, ceiling fans), amount of time of continuous burn, proper wick trimming, etc. Votives can burn differently in various votive jars and holders.
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04. I've noticed some black on the jars, is this soot?
The “soot” that most people are concerned about is the “soot” that comes from using paraffin in candles (because of oily residue). All items that are burned (including alternative candles) must give off some percentages of soot. The small percentage of soot that might be seen on an alternative candle would be carbon from the wicks or because the flame has gotten too high and the wick is in need of trimming. Some scents also give off small amounts of soot.
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05. Where are the candles and other products made?
All of our products are made at the corporate office, warehouse, and manufacturing plant located in Wilkes-Barre, Pennsylvania.
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06. Are the ingredients in Mia Bella candles all natural?
Our wax is made up of all natural materials but we do not use natural scents in the majority of our candles. It is our opinion that most natural scents and essential oils do not produce as good a scent nor last as long as synthetic scents. Most of our scents are made specifically for our alternative wax formula and in the cases where we deem that a natural scent can function at the same level as a synthetic we use a natural scent.

*Note: Our main goal was to address soot concerns among “mainstream” candle buyers and their candles. We were not looking to develop a candle for the much smaller “all natural” market-place.
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07. Is Mia Bella a 100% soy candle?
Our original formula was 100% soy but we found that soy was NOT the best ingredient to develop an alternative candle from. The reason is that 100% soy does NOT hold enough scent to create a strong scented candle. When we designed a strongly scented soy candle we found that scent actually rose to the top of the candle forming a puddle at the top.

The proprietary formula we currently use is a formula specifically designed for our candle's needs (clean burning and also strongly scented) and is comprised of vegetables and other natural, renewable resources.

In our opinion, although soy has the benefits of clean burning and warm water clean up, our blend has those benefits PLUS allows us to make the candle one of the strongest scented candles in the market!
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08. Are Mia Bella wicks lead free and self-trimming?
The wicks are lead free and also core free (no zinc) and are made from 100% cotton. Although our wicks are considered self trimming we still recommend that you trim the wicks to between 1/8 and ¼ inch at all times. (Burn instructions recommend that you NEVER burn a candle continuously for more than 3 hours!)
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09. Will leaving candles in extreme hot cause any problems?
Storing your candles in your car or anyplace where it can be exposed to extreme heat can cause the following situations to occur:

Extreme heat can cause the candle to melt slightly, but it will reform itself once it is no longer being exposed to that heat. If candles are stored for a long period of time in extreme heat (100 degrees or more) and the storage area is unventilated you can experience the following:
(a) candle melting
(b) the candles can lose some of their scent
(c) the candles can become slightly discolored.

Do NOT allow the candles to be exposed to sunlight while in storage as it can discolor the candles.
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10. Will leaving candles in extreme cold cause any problems?
You can experience the following if you expose your candles to extreme cold. (20 degrees or less):
(a) if your candles are stored in a cold place you may notice that the scent coming from the unburned candle will not be as strong when you open the jar. That will not affect the scent when the candle is burned and you will also notice that the scent will return to full strength when brought back to normal conditions
(b) the glass container holding the candle can become more brittle while cold and cases of candles should not be mishandled as it can cause breakage of the glass under those conditions.
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11. How long do the Bella Bars last?
It would depend on the time you spend in the shower, what you use it for and if you let it standing in water after leaving the shower. Most people have told us that the bar lasts a lot longer than any cleansing bar they have ever used!
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12. Why does the company recommend we NOT use electric candle warmers with Mia Bella's Candles?
Mia Bellas uses a 2 wick system with a safety seal at the end of the wick. The seal is metal. With two wicks the amount of metal at the base of the candle can pull in too much heat and break the glass container.
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Answers to Marketing Questions
01. What is the best way to build my Scent-Sations business?
It all depends on what your particular goals are! If you want to develop an organization that will “leverage” you and give you “free time” plus more money then we suggest you focus on 3 main activities: Retail, Fundraising and Recruiting.

In order to have a “leveraged business organization” in network marketing you want to make sure you learn to recruit others into your sales organization..

What this means is that if you desire to have “free time” AND an income you will want to focus a large portion of your activity on “sponsoring” new distributors into Scent-Sations AND finding out which of those distributors also desire to build an organization. It is those distributors who will start the process of duplication into your business organization and give you leveraged income.

Then you need to focus your attention on assisting those distributors in building their organizations! (Make sure that you teach the three ways of making money in Scent-Sations: Retailing, Fundraising and Sponsoring.

Make sure you constantly refer to the training materials on the website, get on any conference call that is scheduled and talk to other distributors about what they are doing to become more successful.
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02. What are the best ways to find new distributors?
We believe that the best system to work in Scent-Sations is to stay focused in working with the three ways to make money: Retailing, Sponsoring and Fundraising.

By doing this you will be in constant contact with many people and by inquiring whether they are looking for a way to earn more money (or work from home) you will constantly be adding more new people to your “warm list.”

We believe that people are most attracted to a home business because of money, free time and the opportunity to be their own boss and make their own schedule…BUT the products are the “sizzle” that really sells the opportunity. By constantly showing and selling our products and following up with an inquiry into whether your customer is open to look at the business opportunity behind Scent-Sations, you will always have new distributors being sponsored into your organization!
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03. How do I answer the question: "Is this a pyramid scheme?"

Multilevel Marketing Is A Legitimate income opportunity
Multilevel marketing is a popular way of retailing in which products are sold by independent distributors (usually working from a home office), rather than by by sales clerks in stores.

In a network marketing structure you can also build and manage your own sales force by recruiting, motivating, supplying and training others to sell those products. Your compensation then includes a percentage of the sales of your entire sales group as well as earnings on your own sales to retail customers . This opportunity has made multilevel marketing an attractive way of starting a business with comparatively little money.

How to tell the difference between a legitimate business and a disguised pyramid scheme:
Pyramid schemes seek to make money from you (and quickly). Multilevel marketing companies seek to make money with you as you build your business (and theirs) selling consumer products. Before you sign up with a company, investigate carefully. A good way to begin is to ask yourself these three questions:

1. How much are you required to pay to become a distributor?

Start Up Cost:
Start up fees in multilevel companies are generally small (usually for a sales kit). These companies want to make it easy and inexpensive for you to start selling. Pyramid schemes, on the other hand, make nearly all of their profit on signing up new recruits.

2. Will the company buy back unsold inventory?

Buying Back Inventory:
Legitimate companies which require inventory purchases will usually "buy back" unsold products if you decide to quit the business. Some state laws require buy-backs for at least 90% of your original cost.

3. Are the company's products sold to consumers?

Sales to Consumers:
This is a key element. Network marketing depends on selling to consumers and establishing a customer and distributor organization. This requires quality products, competitively priced. Pyramid schemes, on the other hand, are not concerned with sales to end users of the product. Profits are made on volume sales to new recruits, who buy the products, not because they are useful or attractively priced, but because they must buy them to participate. Inventory purchases should never be more than you can realistically expect to sell.

(We liken a good network marketing business to a rectangle rather than a pyramid because (in truth) you are allowed to build your business as wide as you want (you can place as many people on your front line as you desire) and you will receive income on a certain amount of depth (in our case, 6 levels). If you were to actually draw this out on a napkin presentation it usually looks like a rectangle.)
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04. Do I need a website to do this business?
No, you don't need a website to do this business BUT we would recommend that you do have one. Here's why:

1. The "Scent-Team" website can expand your business beyond your own personal contacts. It leverages you because its working 24/7 no matter what you are doing.

2. It is a duplicate-able system of information that is constantly being updated by the company. Therefore you don't have to worry about keeping it updated yourself. By using the "Scent-Team" website and by teaching your new distributors to use a "Scent-Team" website you are assured that everyone in your business is working with the same information which ensures duplication in your business. Duplication is KEY to success in network marketing We believe that those who use a website to do their business will experience faster growth on a national (and eventually international) level!

*Only "Scent-Team" company websites are allowed to feature Mia Bella or Scent-Sations products or information on them.
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05. How do I submit my website to search engines?
Submitting your website to search engines is rather simple and there are many ways you can do it.

  • Purchase search engine submission software (this can be rather expensive).
  • Wait for the search engine to automatically spider and list your site without you doing anything. Most popular search engines like Yahoo and Google have the ability to list your site without you doing anything at all. This is done by the use of metatags, titles, and other keywords. A lot of search engines will actually read the content on the pages of your website to determine if the keywords and meta tags you have listed are contained within the website. Search engines did this because people were putting using random keywords just to try to obtain more traffic even if the keywords had nothing to do with their site.
  • Use a free search engine submission site to speed up the spidering process. Using a tool like this or one you pay for is somewhat similar. It basically speeds up the process of your site being spidered and listed in a search engine, rather than waiting for the search engine to eventually do it on it's own. Here is a link to a site that provides free search engine submission:
    http://www.submitexpress.com

Submitting your website to search engines can be rather time consuming and the results and rankings are usually not good unless you bid on keywords or pay for rankings. All scent-team websites use the same meta tags and keywords. If you feel we are missing some keywords, please e-mail: [email protected]
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Answers to Website Questions
01. How do I change my contact information?
Please use the following steps to change or add contact information on your Scent-Team website:

1) Login to the back office from any Scent-Team website with your Distributor ID and password. https://www.scent-team.com/login.php

2) Once logged in, look towards the top left of the page where you should see the following text links: Home, Change Profile, Log Out.

3) Click the “Change Profile ” link to access the change contact information form.

4) Make any changes or additions to your contact information and then click the “Submit” button under the change contact information form to submit your changes.

5) Changes should now show up on your website. You may have to click the “refresh button” in your web browser in order to see them.
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2. How do I change my password for login?
Please use the following steps to change your password:

1) Login to the back office from any Scent-Team website with your Distributor ID and password. https://www.scent-team.com/login.php

2) Once logged in, look towards the top of the page where you should see the following text links: Home, Change Profile, Log Out.

3) Click the “Change Profile ” link to access the change password form.

4) Enter your current password in the “old password” field, and enter your new password that you would like to change it to in the “new password” fields.

5) Click the “Submit” button under the change password form to change your password.

6) When you login again, you will now be required to use your new password.
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3. How do I reset my password if I forgot it?
Please use the following steps to reset your password:

1) Go to any Scent-Team website and click on the “Login” link in the menu to open up the back office login page. https://www.scent-team.com/login.php

2) Once the distributor login page is open, click on the button in the top right that says "Reset Password".

3) This will open the “Reset Password” form.

4) Enter your distributor ID in the “Distributor ID” field. Confirmation of e-mail address is currently not implemented, so nothing needs to be entered for that field.

5) Click the “Reset” button.

Note: This function works by sending a randomly generated password to the e-mail address we have on file for the distributor ID that is entered and submitted. If you think that we may have the wrong e-mail address in our database, then your password will have to be reset by Scent-Sations Technical Support Staff. E-mail: [email protected] or call: 570.270.9010. Once form is submitted, e-mail should be received shortly after with the new password. Password may take up to 15 minutes before it works.
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4. How do I create my website?
Web sites are created instantly during the online registration process. If you did not sign up online, you must provide Scent-Sations Technical Support with a username for your sub-domain Web site. Example, if "miabella" is chosen as the username, your Web site address would be: http://miabella.scent-team.com

Tech Support can be contacted at the following:
[email protected] or call: 570.270.9010
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5. Can I change the username of my website?
We typically do not allow distributors to change the username of their website unless they misspelled their username when they created it. It can be done, but you will have to e-mail: [email protected] or call: 570.270.9010 in order to do it.
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6. Why does the text cut-off when I try to print a page?
If you are having problems with the text cutting-off when trying to print a page of the website, there are several things you can do. The problem is printing it in portrait mode in a browser that can not "shrink the page to fit." The graphics take up too much space and the page will not fit on a normal piece of paper in portrait mode without cutting it off. You can do the following to correct this:

 

1) Download a different web browser that will "shrink the page to fit" when you print it. Mozilla Firefox has the ability to do this among many other privacy and security features. It's a small file and you can download it here: Download Mozilla Now!

2) Print the page in landscape mode. The website pages will cut-off in portrait mode when printed, however, they will print fine in landscape mode. To print in landscape mode, you can do the following:

  • Select "File" and then "Print" in your web browser
  • Select "Properties" from the print dialogue box
  • Under orientation, select "Landscape"
  • Click "OK" and "OK" again to print in Landscape mode

3) Select/Highlight the text that you want to print. Once the text is highlighted, goto "File" and then "Print." Under "Print Range," select the radio button that says "Selection." Click "OK" to print the selection.

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Contact: [email protected]


 

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